GENERAL TERMS AND CONDITIONS

Bramcke Hungary Kft., as the Service Provider, sets out in these General Terms and Conditions the terms and conditions under which the Service provided by it on its https://newb2b.bramcke.hu webshop can be used.

By accepting these General Terms and Conditions, the User declares that they are using the Service in the course of their business. This contract is a business-to-business contract, it does not constitute a consumer contract and the User is not entitled to consumer rights.

The contract between the parties is concluded upon the use of the service until its completion. The language of the resulting Contract is English, it does not constitute a written contract, therefore it is not filed by the Service Provider and is not accessible afterwards, however, the fact of the conclusion of the Contract is recorded (logged) by the Service Provider. The Contract shall be governed by the provisions of Hungarian law.

1. Service provider

BRAMCKE HUNGARY KFT.

Headquarters: 4031 Debrecen, Kishatár street 17.

Company registration number: 09-09-015030
VAT number: 14328402-2-09

Phone number: 06 52 794 696
E-mail: info@bramcke.hu

2. Definition of terms

The following terms used in these General Terms and Conditions shall have the following meanings

Service Provider: BRAMCKE HUNGARY KFT.

User/Customer: a natural person acting in the course of their profession, self-employed occupation or business activity, or a company acting for purposes connected with its economic activity

Service: selling products advertised in the Service Provider’s webshop through a user account

Webshop: https://b2b.bramcke.hu/

Product: item offered for sale in an online shop

3. Registration

Only users with a user account can shop on the online shop. A user account can be created by filling in the registration form on the registration page with real data, correctly and completely. If the User fails to provide data, or provides data in an incorrect format, or provides an e-mail address with which a registration already exists, the registration will be restarted until the registration form is complete and incomplete or conflicts with the unique identifier of an existing registration. A necessary condition of registration is confirmation that the User is aware of and accepts the General Terms and Conditions and the contents of the Privacy Policy.

The Service Provider will send a confirmation e-mail of the acceptance of the registration request, which will establish the Contract.

The user account created upon registration is used to record the User’s details in order to facilitate the ordering process. The User undertakes to record any changes to his/her data in his/her account and to keep his/her data up to date. It is the sole responsibility of the User to maintain the confidentiality of each user password and account. The User is also fully responsible for all activities carried out in connection with their account. The User shall immediately inform the Service Provider of any unauthorized use of their account or any other act that may breach security.

4. Content of the service, placing an order

Selecting the product

On our website, the customer has the possibility to choose and order products from the webshop. By clicking on the product of your choice, you can view photos of the product, a description of its characteristics, the packaging of each product and the net purchase price. If they wish to purchase a product, they add it to a virtual shopping cart by clicking on the “Add to cart” button. By clicking on the “Shopping Cart” button above, you will find the products you have added to your shopping cart and the subtotal of your invoice. Here you can check the correctness of your order, in particular the prices and quantities, which you can modify or correct as required. The shopping basket automatically calculates the order subtotal.

Submit the order

If you are satisfied with the quantity of products in your basket, have checked the total amount and decided you want to buy them, simply click on the “Next” button.

In the next step, you can choose the payment method (bank transfer – payment in advance), delivery method and you can set the billing and delivery address. For out-of-stock products, you can choose how the order should be handled (Send out of stock products, delete missing; Send in stock products, missing on arrival; Send once everything is in stock). If you agree with the contents of the order, click on “Continue” to send the order. At the end of the process, by ticking the box next to the text “I accept the terms and conditions of the order”, you indicate that you have read, understood and agree to the Terms and Conditions. You will also be informed that sending the order is subject to payment. By clicking on the Order button, your order will be placed.

Prices

Our prices are the prices in EUR valid at the time of ordering and are listed next to the products in the webshop. The prices are net prices and do not include VAT and delivery costs. The shipping costs are indicated in the Cart process before finalizing the order and in the Shipping Fees section of the Terms and Conditions. In the event of an error or error in the products or prices in the webshop, we reserve the right to correct it. In such a case, we will inform the customer of the new data immediately after the error has been detected or modified, which, due to the specificities of the technical system of the webshop, is only possible after the automatically generated order confirmation e-mail. The buyer can then confirm the order once again or either party can withdraw from the contract

Processing of orders

Orders are usually processed in 24-48 hours depending on the volume of the order. For larger orders, our colleagues will contact you.

Delivery times may vary for different countries. Once your order has been processed, our colleagues will contact you to confirm the estimated delivery time.

Possibility to correct data entry errors

You can correct data entry errors before pressing the “Order” button.

 

 

Confirmation

All orders will be confirmed by e-mail.

The confirmation e-mail will include the information provided by the Customer during the purchase or registration process (e.g. billing and shipping information), the order ID, the date of the order, a list of items ordered, the quantity, the price of the product, the shipping cost and the total amount payable. This confirmation email will inform the customer that their order has been received by Bramcke Hungary Kft.

This confirmation e-mail constitutes acceptance by Bramcke Hungary Kft of the offer made by the Customer, which creates a valid contract between the Service Provider and the Customer.

The buyer is exempted from the obligation to make an offer if they do not receive a confirmation e-mail from Bramcke Hungary Kft. regarding the order sent without delay, but within 48 hours at the latest.

Once the assembled parcel has been handed over to the courier service, you will receive confirmation of the tracking details.

If the customer has already sent their order to Bramcke Hungary Kft and notices an error in the information provided in the confirmation e-mail, they must notify the company within 1 day or they can do so when contacted by the company by phone to avoid unwanted orders.

The order shall be deemed to be a contract concluded by electronic means and shall be governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services.

5. Payment options

Orders placed in our webshop can only be paid in advance using bank transfers.

The following details are required for bank transfers:

• Beneficiary’s bank: UniCredit Bank Hungary Zrt.
• Beneficiary name: Bramcke Hungary Kft.
• Beneficiary’s account number: 1091 8001 0000 0088 0088 3392 0001

6. Shipping

Deliveries are handled through logistics companies and can therefore vary from country to country. For further information please contact our sales team.

Delivery fees

Delivery costs are automatically calculated by the system based on the size and weight of the order. For larger orders, individual prices are calculated for the shipping costs.

Ownership clause

The delivered goods remain the property of the supplier until the purchase price has been paid in full. In the case of incorrect, unaccepted orders, the goods will be taken into stock in the name of the “new” owner and the new owner will be paid the price after the new, successful sale!

 

 

Withdrawal from delivery

If the webshop fails to fulfil its contractual obligations because the goods specified in the contract are not available or it is unable to provide the service ordered, it must inform the customer of this.

Modification, cancellation of an order

According to Act CVIII of 2001, when an order is placed, the seller’s online shop software immediately notifies the customer that the order has been accepted. This notification does not constitute a contract between the seller and the buyer! It merely indicates to the buyer that his order request has been registered by our system and forwarded to the responsible employee of the seller. If the buyer does not receive this within 96 hours, the buyer’s bidding obligations will be terminated. The seller will give the buyer the opportunity to cancel his order electronically until the order is fulfilled. Once the order has started to be processed, the buyer will be notified by e-mail of the expected time of processing and the fact that processing has started, after which the buyer will be able to cancel the order only via one of the contact details listed under “Contact”.

7. Termination of contract, withdrawal

Please note that, as this contract is a business-to-business contract, you may not exercise the right of withdrawal and termination without notice within 14 days. At the same time, of course, the contractor User is also entitled to the right of withdrawal and cancellation under the Civil Code. 6:140 §§ of the Service Provider in the event of breach of contract, the right to terminate or withdraw from the contract for good cause.

8. Warranty and guarantee

The Service Provider is liable for defective performance according to the rules of the Civil Code, and for products where a warranty/guarantee is indicated, the Customer may assert the warranty claim within the warranty period, also according to the guidelines of the Civil Code.

The Service Provider shall be exempted from contractual performance of the service and from liability for damages in connection therewith in the event of an unforeseeable impediment. An unforeseeable impediment is any extraordinary event occurring after the conclusion of the contract which makes performance of the contract impossible, which could not have been foreseen or prevented by the contracting parties and which cannot be attributed to the fault of either party. Such events may include, in particular: states of emergency, strikes, war, revolution, acts of terrorism, natural disasters, fires, floods, epidemics, quarantine restrictions, embargoes on transport, etc.

9. Final provisions

The Service Provider and the Customer shall do their utmost to settle any disagreement or dispute that may arise between them within the framework of or in connection with this contract through direct negotiations. The parties are mutually obliged to inform each other immediately after becoming aware of any circumstance arising after the establishment of the contractual relationship which prevents the performance of the contract. The legal relationship of the parties shall be governed by Hungarian law, and the court of Debrecen having jurisdiction and venue shall have exclusive jurisdiction to settle the dispute.